NADRA Job in Pakistan Technologies Limited (NTL) is offering a great opportunity for individuals passionate about customer service to join as Call Center Agents. This role is based in Islamabad and is open to candidates up to 28 years of age, with a 5-year age relaxation already included. Applicants must have a Bachelor’s degree from a recognized university and at least three years of experience in a call center or customer service environment. Key skills include strong communication, problem-solving abilities and proficiency in MS Office and call center tools like VICIDIAL.
As a Call Center Agent, you will handle customer inquiries, complaints and technical support requests through calls and emails while ensuring excellent service standards. The role requires active listening, empathy and patience to address customer concerns effectively. You will also assist in improving service protocols to enhance the overall customer experience. This is a contract-based position for three years, with an initial six-month probation period and rotational shifts to provide 24/7 support.
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Job Details
| Field | Details |
|---|---|
| Date Posted | January 5, 2025 |
| Updated Category | Customer Service Jobs |
| Education | Graduation from a reputable university |
| Vacancy | 2 positions for Call Center Agents |
| Location | Islamabad, Pakistan |
| Organization | NADRA Technologies Limited (NTL) |
| Job Industry | Information Technology/Customer Support |
| Job Type | Full-Time |
| Expected Last Date | January 29, 2025 |
About NADRA Technologies Limited (NTL)
NADRA Technologies Limited (NTL) is a renowned subsidiary of NADRA, offering cutting-edge solutions in technology, data management and public service delivery. The organization is committed to innovation and excellence, striving to make a difference in various sectors across Pakistan.
Job Positions
- Call Center Agent (2 Vacancies)
- Skills Needed: Strong communication, problem-solving, proficiency in MS Office and knowledge of VICIDIAL.
- Experience: Minimum of 3 years in customer service or call center roles.
About Vacancies
NTL is hiring skilled individuals for the role of Call Center Agent to enhance their customer support services. These positions are based in Islamabad and involve handling customer queries, complaints and technical issues via phone and email. Applicants should possess excellent communication and technical skills, coupled with the ability to stay calm under pressure. This is a full-time role with a contract period of three years, offering an opportunity to grow within a reputed organization.
Eligibility Criteria
| Criteria | Details |
|---|---|
| Age Limit | Maximum 28 years (5 years relaxation included) |
| Education | Graduation from a recognized university |
| Experience | Minimum 3 years in customer service or call center roles |
| Skills Required | Proficiency in MS Office, VICIDIAL, typing, communication and problem-solving skills |
| Additional Requirements | Medical fitness certificate, character certificate and NOC for government employees |
Benefits
- Competitive salary packages
- Job security with a three-year extendable contract
- Comprehensive health benefits
- Professional development opportunities
- Inclusive and diverse work environment
- Chance to work with a reputable and innovative organization
Contact Details
| Field | Details |
|---|---|
| Website URL | https://careers.nadra.gov.pk |
| Address | Regional Head Office, Mauve Area, G-10, Islamabad |
Apply for NADRA Job in Pakistan
- Visit the official website at https://careers.nadra.gov.pk.
- Attach scanned copies of required documents, including your degree and certificates.
- Submit your application before the deadline (January 29, 2025).
FAQs
What qualifications are required for the Call Center Agent role at NADRA Job in Pakistan?
To apply NADRA Job in Pakistan, candidates must have a bachelor’s degree from a recognized university. Alongside educational qualifications, a minimum of three years of professional experience in customer service or a call center environment is essential.
Are there specific skills necessary for this NADRA Job in Pakistan?
Yes NADRA Job in Pakistan, candidates should have strong communication and problem-solving skills, proficiency in MS Office and call center software (like VICIDIAL) and fast typing abilities. Empathy, active listening and the ability to handle customer complaints professionally are also key traits.
Is prior call center experience mandatory for this position NADRA Job in Pakistan?
Yes NADRA Job in Pakistan, applicants must have at least three years of experience in a call center or customer service role. Experience with handling billing inquiries, troubleshooting and offering technical support is highly preferred.
Does this role offer any benefits for professional growth NADRA Job in Pakistan?
Absolutely! NTL provides a professional work environment, competitive salaries, health benefits and opportunities to improve customer service skills. Employees can grow within the organization based on performance.
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